Industry · Hospitality

AI for hotels, resorts,
and hospitality groups.

Custom AI software for maintenance routing, guest-impact prediction, and operations across multi-property hospitality groups. Built by people who came up in hotel IT.

The pain

Where hospitality teams lose hours.

!

Paper work orders

Front desks log tickets in spreadsheets. Maintenance crews miss escalations. Corporate has no real-time view of property health.

!

Slow vendor coordination

Every vendor has their own portal, their own SLA, their own invoice format. Reconciling at month-end takes a person-week.

!

Guest-impact blind spots

A broken AC ticket and a stained-carpet ticket get the same priority — until the guest score drops.

!

Decentralized data

PMS, RMS, work-order, and guest-feedback systems do not talk to each other. Every cross-system question takes a meeting.

Our approach

AI that routes, prioritizes, and learns.

We deploy ShoWork as the central operations layer and add AI on top — dispatch routing trained on your historical SLAs, photo-severity scoring, guest-impact prediction, and live property dashboards.

  • AI dispatch routing trained on your SLA history
  • Voice-note + photo intake for line-level staff
  • Photo severity scoring (which leak floods first)
  • Guest-impact prediction from open ticket mix
  • Real-time property-health dashboards for ops VPs
  • Auto-generated owner / brand-compliance reports
Built for this

ShoWork — the operations command center for hospitality

Case study
Hospitality · Operations

Automating maintenance across 200+ properties

Client: National hotel group (NDA)·Engagement: 14 weeks·Stack: ShoWork + custom AI routing

The challenge

A national hotel group with 200+ properties was running maintenance on paper work orders and disconnected vendor portals. Front desks logged tickets in spreadsheets. Maintenance crews missed escalations. Guest scores were taking the hit, and corporate had no real-time view of anything.

What we built

We deployed ShoWork as the central work-order platform and layered an AI dispatch routing engine on top. Front-desk staff submit tickets via voice note or text message — our model transcribes, classifies, prioritizes, and routes to the right vendor automatically. Photo attachments are scored for severity. Escalations fire when SLAs slip.

The outcome

73%
Faster response
$1.2M
Annual savings
4.8★
Guest score

"We used to lose 30% of tickets in the cracks. Now nothing falls through. Our regional VPs see live maintenance health on a dashboard for the first time."

See all case studies →

Let's build something

Ready to put AI to work for your business?

Tell us what you're trying to solve. We'll tell you exactly how we'd build it — and what it'll cost. No NDAs, no fluff, no 47-slide decks.

hello@snvit.com → +1 (702) 906-3846